“Crawley Borough Council has in the past received a few complaints regarding taxi drivers refusing to carry disabled passengers, charging more for wheelchairs etc. so Crawley decided to introduce online Disability Awareness Training and Equo were chosen as they have the most knowledge of disability awareness which was vital in supplying our applicants with the appropriate training.
Since this training was introduced in April 2014 we have had no complaints regarding the drivers who have completed the training.
Equo are very supportive, friendly and knowledgeable in helping to set up the online training and it has been an extremely easy process from beginning to end.
The Equo system is now used on a weekly basis and has saved the Council a lot of time in officer hours as we can now undertake 7 applicants at one time.”
Bill Nailen, Licensing Officer, Crawley Borough Council