E-learning Child Friendly Customer Service Training

Child Friendly MattersCreating a positive experience for children and their parents requires that your staff have a comprehensive understanding of your Child Friendly matters. To meet this need, Child Friendly Matters Ltd offer a specialised customer service training program for your staff who come into contact with parents and children on a regular basis.

And we’re chuffed to be able to offer you that training here at Equo.

Learning objectives

As a result of the training, participants will be able to:

  • Understand the importance of being Child Friendly, from all perspectives: Establishments/work place, parent/child and staff.
  • Learn how children differ with age and how to respond and interact accordingly.
  • Pre-empt and prepare for challenging parent/child situations.
  • Understand the importance of Breast Feeding awareness and accommodating for breastfeeding mothers’ needs.
  • Consider and understand Accessibility needs and limitations.
  • Understand their establishment’s legal requirements (in terms of parent/child customers).
  • Exceed expectations by recognising and applying excellent customer service skills.
  • Recognise understand and utilise your companies Child Friendly facilities and procedures.
  • Feel confident and motivated to give families the best service possible.

All of this for just £25+VAT pp.

Buy your Child Friendly Customer Service Training now...

If you need to train more than 10 people, please call us on 01502 806906 and ask about the great discount you can receive.